Refund Policy

Last updated: January 2025

This Refund Policy applies to credit purchases for WorkReady ("Service"), provided by LLP Techdab. Payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all purchases.

1. Credit-Based Refunds

WorkReady uses a credit system where each credit allows you to download one professional CV. Refunds are handled based on credit usage:

• Full refund: If you haven't used any purchased credits within 14 days of purchase
• Partial refund: If you've used some credits, you can receive a refund for unused credits within 14 days
• No refund after 14 days: Refunds are not available after 14 days from purchase date

2. Free Credits

The free CV credit provided to new users is not eligible for refund as it has no monetary value.

3. How to Request a Refund

To request a refund, contact us at hello@workready.tech with:

• Your account email address
• Date of purchase
• Number of credits you wish to refund
• Reason for refund (optional, helps us improve)

4. Processing Time

Refund requests are typically reviewed within 2 business days. Once approved, refunds are processed through Paddle (our payment processor) and may take 5-10 business days to appear on your statement.

5. Refund Calculation

Partial refunds are calculated based on the per-credit price of your purchased package:

• 5 Credit Pack (€9): €1.80 per unused credit
• 10 Credit Pack (€15): €1.50 per unused credit

6. Exceptions

We may decline refund requests in cases of:

• Suspected abuse of the refund policy
• Multiple refund requests from the same user
• Technical issues that we resolved or offered to resolve

7. Disputes

If you have concerns about a purchase, please contact us directly before initiating a dispute with your bank or payment provider. We're committed to resolving issues fairly.

8. Contact

For refund requests or questions about this policy, contact us at:

LLP Techdab
Almaty, Republic of Kazakhstan
Email: hello@workready.tech